Terms of service

Terms of Service

Welcome to Neni Hair. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old, or accessing the site under the supervision of a legal guardian.

  • All information you provide is accurate and complete.

  • You will not use the website for unlawful or harmful activity.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We aim to display all product details and colours as accurately as possible. However, variations may occur due to lighting, screen settings, and manufacturing factors.
Neni Hair does not guarantee that your device’s display will be completely accurate.

3. Pricing & Availability

  • All prices are listed in South African Rand (ZAR) and may change without notice.

  • Products are subject to availability.

  • We reserve the right to limit or cancel quantities purchased per customer, per household, or per order.

4. Orders & Payment

By placing an order, you agree to:

  • Provide accurate billing, shipping, and contact information.

  • Ensure payment is successful and authorized.

We reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.

5. Shipping

Shipping timelines and delivery options are outlined in our Shipping Policy.
Neni Hair is not responsible for courier delays, incorrect addresses provided by the customer, or parcels uncollected from pickup points.

6. Returns & Exchanges

Our Return Policy forms part of these Terms.
Please note:

  • All sales are final unless the product is defective or incorrect.

  • Returns require video proof taken before the unit is worn or altered.

  • Worn, cut, installed, styled, or customized wigs cannot be returned under any circumstances.

7. Prohibited Conduct

You may not:

  • Use the website for fraudulent or unlawful purposes.

  • Interfere with the site’s security features.

  • Copy, reproduce, or misuse our content, images, descriptions, designs, or branding.

8. Intellectual Property

All content on this website — including text, images, logos, designs, and product descriptions — is the property of Neni Hair.
You may not reproduce or distribute any content without written permission.

9. Limitation of Liability

Neni Hair is not liable for:

  • Any indirect, incidental, or consequential damages.

  • Delays or losses caused by courier services.

  • Damage resulting from misuse, incorrect installation, or unauthorised alterations to the product.

You use our products and services at your own discretion and risk.

10. Changes to Terms

We may update these Terms of Service at any time. Updates will take effect immediately upon posting on the website.
Continued use of the site means you accept the updated terms.

11. Contact Information

For questions about these Terms, please contact:
📧 admin@nenihairofficial.com