Shipping policy
Shipping Policy
Thank you for shopping with Neni Hair. We’re committed to making sure your order arrives safely and on time. Please review our shipping policy below for details on how we process and deliver your purchases.
Order Processing
All orders are processed and confirmed within 3 business days after purchase. Once your order has been confirmed, you’ll receive a notification with your tracking details and selected delivery option.
Please note: Processing times do not include weekends or public holidays.
Delivery Options & Rates
We currently offer the following delivery options within South Africa:
| Delivery Method | Rate | Estimated Delivery Time |
|---|---|---|
| PostNet to PostNet | R110 | 2–4 business days after dispatch |
| PAXI to PAXI | R110 | 3–5 business days after dispatch |
| The Courier Guy (Door-to-Door / Locker) | R120 | 1–3 business days after dispatch |
Delivery times may vary slightly depending on your location and courier delays beyond our control.
Shipping Confirmation & Tracking
Once your parcel has been dispatched, you’ll receive an email or WhatsApp notification with tracking details. You can use these to track your delivery directly with your chosen courier service.
Additional Information
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Shipping fees are non-refundable.
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Neni Hair is not responsible for delays caused by courier services, incorrect addresses, or unforeseen events.
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Please ensure all shipping information is accurate before confirming your order.
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If your parcel is returned to us due to an incorrect address or failed collection, a re-shipping fee will apply.
Contact Us
For shipping-related queries, please contact our support team at:
📧 admin@nenihairofficial.com